Terms & Conditions 

Last Updated: 05 October 2026

Welcome to the official website of PRIO India Pvt. Ltd. (“PRIO,” “we,” “us,” or “our”). By accessing or using priohardware.com, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or submitting an enquiry.

1. About PRIO

PRIO India Pvt. Ltd. is engaged in the manufacturing and supply of architectural hardware fittings and related products. Our product range includes glass fittings, door and window hardware, locks, hinges, handles, connectors, patch fittings, floor springs, and other architectural hardware solutions.

We may also provide customized solutions, technical assistance, installation support, and after-sales assistance, as applicable to the product or project.

2. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use the website.

3. Website Information

We make reasonable efforts to ensure that the information published on our website is accurate and up to date. However, product descriptions, specifications, dimensions, finishes, images, availability, and other information may change without prior notice.

Website information is provided for general informational purposes and should not be treated as a final quotation or contractual specification unless expressly confirmed by PRIO in writing.

4. Product Information and Specifications

Product images displayed on the website are for illustrative purposes. Actual products may vary slightly in:

  • Colour and finish
  • Size and dimensions
  • Design or appearance
  • Packaging
  • Technical specifications
  • Availability

Final product specifications shall be determined by the applicable quotation, purchase order, invoice, technical document, or written confirmation issued by PRIO.

5. Enquiries and Quotations

Users may submit enquiries through the website by providing information such as their name, email address, phone number, and project/product requirements.

Submitting an enquiry does not constitute an order or create a binding contract.

Any quotation provided by PRIO may be subject to product availability, quantity, specifications, applicable taxes, transportation costs, and other commercial terms.

6. Orders and Payments

Orders for products shall be considered confirmed only after acceptance by PRIO through the appropriate commercial process.

Prices, payment terms, taxes, transportation charges, installation charges, and other applicable costs may be specified separately in the quotation, invoice, purchase order, or other commercial document.

PRIO reserves the right to revise pricing where necessary due to changes in product specifications, raw material costs, taxes, transportation costs, or other commercial factors.

7. Customized Products and Solutions

PRIO may provide customized architectural hardware solutions based on project requirements.

Where customized products or specifications are requested, the customer is responsible for providing accurate measurements, drawings, technical requirements, quantities, and other necessary information.

Once customization is approved, changes or cancellation may be subject to additional terms, costs, or restrictions.

8. Delivery and Transportation

Delivery timelines may vary depending on product availability, order quantity, customization, destination, transportation arrangements, and other factors.

Any delivery timeline provided by PRIO is an estimated timeline unless expressly confirmed otherwise in writing.

PRIO shall not be responsible for delays caused by circumstances beyond its reasonable control, including transportation disruptions, natural disasters, government restrictions, strikes, or other force majeure events.

9. Installation Services

Where installation or technical assistance is offered, the applicable scope, charges, responsibilities, and conditions may be separately communicated to the customer.

Customers are responsible for ensuring that the installation location is suitably prepared and accessible.

Improper installation, unauthorized modification, misuse, or failure to follow installation instructions may affect product performance and any applicable warranty.

10. Warranty, Replacement and Returns

Any warranty, replacement, return, or service applicable to a product shall be governed by the specific warranty terms, quotation, invoice, or other applicable commercial documentation issued by PRIO.

Warranty coverage, where applicable, may be subject to product type, installation conditions, intended use, maintenance, and other specified requirements.

Products damaged due to misuse, improper installation, unauthorized modification, negligence, or abnormal use may not qualify for warranty or replacement.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact and project information.
  • Providing correct product specifications and measurements.
  • Reviewing quotations and technical specifications before confirmation.
  • Using products according to applicable instructions.
  • Ensuring suitable installation conditions.
  • Providing accurate delivery information.
  • Complying with applicable laws and regulations.

PRIO shall not be responsible for issues arising from inaccurate information supplied by the customer.

12. Intellectual Property Rights

All content available on this website, including but not limited to:

  • Logos
  • Product images
  • Photographs
  • Graphics
  • Text
  • Product descriptions
  • Designs
  • Videos
  • Website layout
  • Branding elements

is owned by or licensed to PRIO India Pvt. Ltd., unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission from PRIO.

13. Prohibited Use

You agree not to use the website:

  • For any unlawful purpose.
  • To submit false or misleading information.
  • To interfere with website functionality or security.
  • To attempt unauthorized access to website systems.
  • To copy or reproduce website content without permission.
  • To introduce viruses, malicious code, or harmful material.
  • In any manner that may damage PRIO’s reputation or business.

14. Third-Party Websites and Services

The website may contain links to third-party websites or services for informational or convenience purposes.

PRIO does not control and is not responsible for the content, availability, privacy practices, security, or policies of third-party websites.

Users should review the applicable terms and privacy policies of third-party websites before using them.

15. Website Availability

We aim to keep the website available and functional; however, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical issues, server problems, updates, security measures, or circumstances beyond our control.

PRIO reserves the right to modify, suspend, or discontinue any part of the website without prior notice.

16. Limitation of Liability

To the extent permitted by applicable law, PRIO India Pvt. Ltd. shall not be liable for indirect, incidental, special, consequential, or business-related losses arising from the use of or inability to use the website.

Information available on the website should not be considered a substitute for project-specific technical consultation or written product confirmation.

17. Force Majeure

PRIO shall not be held responsible for delays or failure to perform its obligations caused by events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Fire or flood
  • Government restrictions
  • War or civil unrest
  • Strikes or labour disruptions
  • Transportation disruptions
  • Supply-chain interruptions
  • Epidemics or pandemics
  • Power or communication failures
  • Other unforeseen circumstances

18. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how PRIO collects, uses, stores, and protects information submitted through the website.

19. Changes to These Terms

PRIO India Pvt. Ltd. reserves the right to modify or update these Terms & Conditions at any time.

Updated terms will be published on this page with a revised “Last Updated” date. Continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or the use of the website shall be subject to the applicable jurisdiction of the competent courts in India.

21. Contact Us

For questions regarding these Terms & Conditions, products, quotations, or website-related matters, you may contact us:

PRIO India Pvt. Ltd.
Parking No. 3, Transport Nagar,
Bahodapur, Gwalior, Madhya Pradesh, India

Phone: +91 8817773473
Email: sales@priohardware.com
Website: priohardware.com